Privacy Policy

This policy details how we, the owners of Ailsa Cottage, will use and store your personal information, along with information as to why we store that information and how we will protect your privacy when doing so.

We undertake to handle any personal information under our control with utmost care and to keep that information safe whilst protecting your privacy and rights.

Ailsa Cottage is a privately owned cottage, offering self-catering holiday lets.

This policy is effective from 14th March 2022.

1.    Who are we?

In terms of this privacy policy, ‘Ailsa Cottage’, ‘we’ or ‘our’ refers to the owners, Drs Andrew and Charlotte Cureton.

2.    How we collect and store information about you

We collect and store information about you in the ways listed below:

Information you provide to us directly

We only collect information where we ask for this directly from you. You may contact us to make an enquiry or to book a self-catering holiday in a number or different ways, by phone, by emails or online via our website.. When using our website, we do not collect personal information using cookies or other methods of tracking and we do not use third parties to collect information for us either.

Information from other source

Your privacy settings on social media platforms such as Facebook or Twitter may be set up so that you give us permission to access certain information from those platforms, for example tagging us in a post or photo.

Information available publicly

We may also collect public sources such as public social media accounts, company websites and Companies House. This helps us to put together a more complete picture of someone’s interest in Ailsa Cottage.

3.      The personal information we collect

We collect, store and use the information detailed below:

  • Your name
  • Your email address
  • Your address and contact details (mobile number and/or landline)
  • Details of your booking (including the number of guests in your party)
  • Your bank or payment details where you have provided these to make a payment
  • Any queries, requests or complaints you have submitted to us
  • Any other personal information you have provided to us

4.      How we use your personal data

We will use your personal information in the following ways:

  • Take bookings for your stay as a guest in Ailsa Cottage
  • Manage your booking for Ailsa Cottage
  • Keep a record of your relationship with us
  • Contact you regarding your booking
  • Respond to any complaints or queries you contact us about
  • Send correspondence to you
  • Practice due diligence
  • Conduct quality control of our systems
  • Audit and administration of our accounts
  • To meet legal obligations, such as fulfilling a contract with you, or our obligations to regulators, government and/or bodies of law enforcement
  • Establish, enforce or defend legal claims

5.    How we protect your information

We ensure that appropriate technical and organisational safeguards are in place to protect your personal data. This includes using a secure network.

6.    Sharing your information with other organisations

We will never sell or share your information onto third parties for their marketing efforts. As a caveat, we may disclose your personal data to third parties in some specific instances, such as to an IT service provider where IT support is required.

7.    Keeping your information updated

We only want to hold the most up to date personal information and to give you full control of the data we hold for you. To update the details we hold for you, you can contact us via email at and we will update our records accordingly. In addition, we will also occasionally contact you to ask you to review the information we hold for you and update this where necessary, you are able to opt out of this activity at any time by emailing us at

8.    How long we keep your data

We have specific guidelines in place to determine how long we keep hold of your personal data. These are determined by legal and operational considerations. As an example, we are required to keep some of your information for tax purposes.

9.    Your rights

The right to access your personal information

It is your right to request access to any personal information we hold about you. It is also your right to request a copy of that information from us, which we will provide unless legal exceptions dictate otherwise. If you wish to access your information, you may send a written request to Charly Cureton, Ailsa Cottage, Auchenhew, Kildonan, KA27 8SG or via email at

The right to have incorrect personal information corrected

It is your right to have any inaccurate or incomplete information we hold about you amended. To update or amend the information we hold, please provide us with the details and we will investigate and update any inaccurate information.

The right to restrict use of your personal information

It is your right to restrict the processing of some or all your personal information if:

  • Some of the information we hold about you is incorrect
  • We are not legally allowed to use it
  • You require us to retain information in order to establish, exercise or defend a legal claim
  • You believe your right to privacy outweighs our right to use your information for a specific purpose and you object to this

The right to be forgotten

It is your right to request that we delete some or all your personal information from our systems. We will carry this request out if there are not legal exceptions preventing us from doing so.

The right to data portability

If we are processing your personal information by automated means (either to carry out a contract with you or having received your consent to do so) its your right to request we provide you or another service provider with that information in a digital or machine-readable form.

The right to object

You have the right to object to the processing of your personal data in certain circumstances. You also have the right for your data not to be used for direct marketing.

You can exercise any of the above rights at any time. To do so, please contact Charly Cureton at Ailsa Cottage, Auchenhew, Kildonan, Isle of Arran, KA27 8RG. Alternatively, you can email It is possible we may need to request further information and/or proof of your identity. All requests will be responded to within one month unless we contact you to state otherwise. Please bear in mind that exceptions will apply to several of the above rights, and not all exceptions will be applicable in all circumstances. For more information, please check the guidance outlined on the UK Information Commissioner’s Office (ICO) website.

10. Changes to this policy

This policy may be updated in the future. If any significant changes occur regarding the way your personal information is handled, we will make this clear on our website, or by contacting you via email.